Responsible public Governance : an authentic and universal alternative for more efficient human and ethical public services
Dr. Stéphane Monney Mouandjo GD. CAFRAD Yaoundé May 2017
  1. Introduction

The Pan-African Public Service Award constitutes a prestigious event for excellence in public services. It aims at rewarding public institutions in African countries, which made creative achievements to modernizecivil service and promote its efficiency. 

The award has been launched during the 53rd Session of the Governing Board of CAFRAD, and the 11th Forum on Modernization of Public Services and State Institutions, held in Marrakech in 2015

  1. Objectives

The primary objective of the award is to honor the African public institutions for their creative contribution to establish more dynamic and responsive civil service. It organizes an annual competition where the role, visibility and professionalism of the public sector are given priority.  

The award also seeks to discover innovative ideas in terms of governance and promote employee motivation in order to improve the public sector performance, restore public trust and share successful initiatives that would raise feedback inside and outside the country. 

  1. Award categories

 The award is delivered to the successful experiences in one the following three categories:

  • e-government: composed of two sub-categories including "mobile app" and "online services";
  • Innovation and improvement of public services quality;
  • Promotion of gender approach in civil service.

 Some initiatives may not fall within these categories. Applicants have to choose one appropriate category that better fits the initiative.

  1. Selection commission 

The selection commission which comprises representatives of CAFRAD and its chairmanship, reviews and selects applicants based on selection criteria. Then it communicates them to the Executive Committee for preselection. Finally admitted applicants shall be selected by the Governing Board.  

  1. Selection criteria 

The assessment starts with a preselection of applicants based on selection criteria, and consists of three phases. Dates for application and selection are illustrated as follows: 

Phase   Délai
- Call for applications for the Award   31 January 2018
- The final deadline for applications   30 April 2018
- Applications reviewed by a committee composed of representatives of Directorate-General and Chairmanship of CAFRAD            15 May 2018
- Preselection of applicants by the Executive Committee of CAFRAD   15 May - 30 May 2018
- Selection of applicants by the Governing Board of CAFRAD   21- 23 June 2018
- The Award ceremony   23 June 2018 (during the Forum)
  1. Admission requirements

 Potential organisations to apply for the award may include: 

  • State departments;
  • Public agencies or bodies;
  • Local governments, universities, or any other public utility body. 

Each country should submit one application only for each of the above-mentioned categories (Maximum of four (4) applications for each country for the overall categories). 

The country’s experience shall meet the following requirements:  

  • It must be a citizen-based and business-centered experience;
  • It must have a positive impact on citizens and businesses;
  • It must fall within one of the three above-mentioned categories;
  • It must have entered into effect for a three-month period minimum before the final deadline for applications. (It should not be a simple project proposal). 
  1. How to apply 

 Applications must be submitted to CAFRAD not later than 28 April 2018 by the government department representing the member state of CAFRAD’s Governing Board (Ministry of Civil Service and Administrative Reform). Applications can be submitted using one of the following ways:

Track 1: online application

 Applicants have to fill in the application form available at the Award’s website ( as follows: 

  • Pre-register online to get access account to online application. Once confirmed, you will receive, via email, a message containing the username and password to enable youto apply online;
  • Fill in the form available online;
  • Attach the reference letters and the other relevant documents;
  • Attach supportive items illustrating the utility of the service (videotapes, screenshots, etc.) 

An acknowledgment of receipt of email will be sent to the email address, included in the preregistration form, and confirming the submission of the application. 

Track 2: mailing address 

Applications must be sent to CAFRAD using one of the following addresses: 

  • Boulevard Mohammed V, Pavillon International, B.P 1796, Tanger 90001;
  • Secretariat of the Chairman of CAFRAD’s Governing Board, Av. Haj Ahmed Cherkaoui – BP. 1076 Quartier administratif – Agdal – Rabat 

Track 3: email address 

Applications may be emailed at:

- This email address is being protected from spambots. You need JavaScript enabled to view it.

- This email address is being protected from spambots. You need JavaScript enabled to view it. 

Application file :

  • Official letter signed by the Minister representing the member state of CAFRAD;
  • The description sheet (It can be downloaded from the of Award’s website);
  • 3 reference letters;
  • Supportive documents showing the project’s impact on citizens or any other relevant element or information;
  • Any other supportive items. 

Applicants can apply online using one of CAFRAD’s three languages (English, Arabic or French). 

  1. Form of the Award

 The Pan-African Public Service Award is a two-category symbolic trophy labeled “the Pan-African Public Service Award” and bearing the year of the edition.

 The winners are classified as follows: 

  • 1staward: Excellence award, delivered to the applicant ranked the first for each category;
  • 2ndaward: Encouragement award, delivered to the applicant ranked the second for each category. 
  1. Award Ceremony 

The Award Ceremony shall be chaired by Mr. President of the Governing Board of CAFRAD, and organized outside the Forum on Modernization of Public Services and States Institutions. 

  1. Categories and selection criteria 

Category 1: e-government: composed of two sub-categories: 

  • Online services;
  • Mobile app. 

The “e-government” category seeks to award innovative projects on e-government (online services and mobile app) in Africa. Their effective dissemination will promote successful experiences and improve the quality of public services with the help of Information and Communication Technologies (ICT). It is divided into two sub-categories: 

  1. Sub-category 1 "Web Service"

 This sub-category aims to deliver time-saving and low cost online public services either fully or partially in favor of citizens and businesses.

Selection criteria:

a- Service value

  • Size of the target audience;
  • Problems solved and expected outcomes;
  • Satisfaction of users’ expectations;
  • Compliance with the government’s priorities;
  • Durability. 

b- Service content (subject of project suggested)

  • Free and simple use of the service;
  • Degree of e-transformation;
  • Availability and stability;
  • User safety;
  • Languages;
  • Data protection;
  • Innovation. 

c- Easily used

  • Accessibility and multi-channel use;
  • Frequently Asked Question (FAQ);
  • Conviviality and assistance tools. 

d- User feedback

  • E-participation;
  • Degree of service use;
  • User satisfaction;
  • Complaint management;
  • Online appointment for service delivery.
  1. Sub-category 2 mobile app :

 This sub-category contains all mobile applications on smartphones and tablets (IOS, Android, windows, etc.), which provide citizens and businesses with innovative solutions to have simple and efficient access to government services.

Selection criteria:

a- Application value

  • Size of the target audience;
  • Problems solved and expected outcomes;
  • Satisfaction of users’ expectations;
  • Compliance with the government’s priorities;
  • Durability. 

b- Easily used

  • Application design: style, sound, etc.
  • Intuitive navigation and fluidity;
  • Application features;
  • Innovation and use of mobile technology (GPS, notification, etc.);
  • Languages;
  • Availability in other mobile platforms;
  • User safety.

 c- User feedback

  • Degree of application use (download number, etc.);
  • User satisfaction;
  • Complaint management.

Category 2: Innovation and improvement of public services quality

 Selection criteria: 

  • Improving efficiency, including streamlining the process, reducing paperwork, promoting coordination and taking other relevant steps ensuring greater efficiency; 
  • Providing and accelerating qualitative and easily accessible public services, and responding to users’ needs; 
  • Enhancing citizen and civil society engagement, namely prioritizing citizens’ comments,taking into account their relevant remarks to measure their satisfaction vis-à-vis public service delivery, handling complaints and draw up any suitable approaches designed to promote open government;
  • Improving access and promoting equality, including extending access to services for vulnerable groups, and disseminating them at a larger scale using mechanisms that enhance social inclusion, freedom of information, transparency and anti-corruption;
  • Fostering Public-Private Partnership, including civil society, to improve public services delivery;
  • Transforming government at a large scale instead of achieving unsatisfactory performance, and adopting innovative methods, tools and techniques, within a given country or area, to enhance public governance, accelerate the modernization process, change the organizational culture, implement the administrative reform, and restructure the public services delivery;
  • Introducing a new concept based on adoption of innovative ideas or methods to solve problems, and undertake or implement initial policies,within a given country or area, to improve public services delivery. 

 Category 3: Promotion of gender equality in civil service 

Selection criteria: 

  • Furthering gender approach in civil service by inserting innovative methods that meet women’s specific requirements in civil service;
  • Providing public services that promote gender equalityby changing policies related to recruitment, promotion, training, compensation, and career development. This will increase the number of female staff and enable them to stand as applicants for responsible and decision-making positions;
  • Modernizing government, including changing the general frame in a way that would support female staff rights, insert the gender approach in public service, create units in charge of gender within the public service, and develop methods, tools and techniques to meet the needs female staff;
  • Introducing a new concept that facilitates women’s access to responsible positions, and involves them in drawing up public policies. This would be achieved with the help of new knowledge management or implementation tools falling within the context of a given country or area. 


Secretariat of the Chairman of CAFRAD’s Governing Board:

  1. Abderrahim NEJJARI (further information about the award)

    - Phone : 00 212 537 679 854

    - Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

  2. Jaouad CHATBI (further information about the website)

          - Phone: 00 212 537 679 984

          - Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Directorate General of CAFRAD

  1. Zoubir TAKATI SOUSSI, Expert in Computing

- email : This email address is being protected from spambots. You need JavaScript enabled to view it.